Hello everyone! Rather than scattered information, I wanted to start an official sticky post with information about commonly asked Accounts questions, payment questions, upgrade questions and so on. Please feel free to post any related questions you may have (after reading of course).
Many of these questions were originally asked by Beta players, and answered in a Beta sticky. Thanks guys for all your help testing and the great questions!
General Information
1. Supported Browsers
Please be sure you're using IE 6, 7 (or 8 in Compatibility Mode) or Firefox 2 or higher when viewing any Turbine websites, especially if you're submitting information. We do not officially support any other browsers.
2. Will my Beta characters/points/purchases move to the live servers when F2P launches?
-What happens in Beta, stays in Beta. Beta characters, and items, perks, points, etc earned during the Beta will NOT be transferred to the live servers. (It’s not just the NDA.) ;)
-However, you can upgrade a Beta subscription and keep the Account name and associated forum name. If you have any questions about the upgrade process, or need help, please contact the Account Management department and they will be happy to help. They can also assist if you would like to play an old (live) account but can't remember your login information.
3. Product Key vs Point Code - Bad Key! No cookie!
If you're having trouble adding a Point Code, first be sure it is a Point Code and not a Key. They are not interchangeable (though they both have 25 characters). Keys can be used to upgrade accounts on the Account Management website. Point codes can be used to add points to a subscription through the LOTRO Store.
4. Codemasters/European Characters
The EU servers, characters, etc are completely separate. Please contact Codemasters for any questions about the EU servers.
Payment Options for Points & VIP
P1. Credit = Credit or Debit or Pre-Paid
We accept credit, debit and pre-paid cards with Visa, MasterCard, American Express and Discover logos on them (more information about "credit" cards can be found in this Account Management sticky). These can be used for VIP/subscription time or points purchases.
P2. Game Time Cards
We accept Game Time Cards for VIP/Subscription time. VIP time from a Game Card is identical to VIP time from a credit card.
P3. Point Cards - Ultimate Game Cards and Turbine Point Cards
We will be accepting Ultimate Game Cards and Turbine Point Cards for points once Free Play goes live. These should be available for purchase in local stores where you can buy video games and other gift/gaming cards. Ultimate Game Cards can also be purchased digitally. Please note that Ultimate Game Cards are not managed by Turbine, though they are a valid option to purchase Turbine Points.
P3.1. Product Key vs Point Code - Bad Key! No cookie!
If you're having trouble adding your key, first be sure it is a KEY not a Point Code. They are not interchangeable (though they both have 25 characters). If you get an error saying the key is in use or not valid, then check and see if your "Game Version History" on the right side of your blue/black LOTRO subscription area has "Lord of the Rings Online™ Beta" access listed. If it does, then your key is already attached!
P4. Product Keys, Free Time and Upgrades
If a product key includes 30 days of play time, those 30 days count as VIP access. Please note that many, but not all types of keys include play time. If the key does include an upgrade, but no time, it won't include any VIP access.
If a product key does give 30 days, the account will be full VIP during that time, and will downgrade to Premium automatically at the end, the same way any other VIP account will downgrade to Premium, unless a subscription plan is selected. This includes the same perks such as the trait and riding access noted above, the monthly VIP points, etc.
Product keys can be used to upgrade accounts, even Beta or Trial accounts. If they include time, that will be added when the key is applied for the upgrade. Only one key of a specific type can be added to an account. Keys can't be used to add time if it isn't also applying an upgrade. There are some restrictions about adding keys that might be considered a downgrade (adding an Angmar key to a Moria trial). If you have any problems when trying to upgrade, please contact the Account Management department.
P4. Non-Turbine payments: Codemasters, etc.
Non-Turbine product keys and Game Cards can NOT be used with the Turbine system for Free Play or VIP access. This includes Codemasters product keys and Game Cards. The billing systems are different, and the keys/codes are not transferable. For information about other servers and payment options, please see the official website for contact information. For European server questions, please contact Codemasters.
VIP vs Premium
D1. Downgrade Possibilities
Once your account is upgraded to Premium, that is the minimum status it can have. If it is upgraded to Premium, it will never downgrade to Free. If it is upgraded to VIP, you can un-subscribe and have Premium access (but won't ever go back to Free).
D1.1 "Types" of Premium
There is only one type of Premium. However, individual characters can have increased access if the account was previously VIP or subscribed prior to the launch of Free play.
D1.2 Subscriber = VIP
A Previous subscriber will be treated exactly the same as someone who downgrades from VIP. VIP is just another way of describing a subscriber.
D2. Gold Cap (VIP to Premium)
If you downgrade from VIP to Premium, the gold cap is permanently removed for any characters that you log into while you are VIP. Any characters that you don't log into, or characters created after you downgrade will have the Premium cap.
D2.1 Gold Restrictions (Free to Premium)
Only Free accounts are restricted about moving gold between characters on the same subscritpion. Premium and VIP accounts can move gold between characters on the same subscription.
D3. Storage Space (VIP to Premium)
If you downgrade from VIP to Premium, only characters active while the account is VIP will have 5 bags. Any characters that you don't log into, or characters created after you downgrade will have 3 bags.
D4. Riding (VIP to Premium)
If you have the riding skill for a character then you keep riding, even if you downgrade to Premium. Characters that do not gain the riding skill while VIP, or characters created after you downgrade do not have that skill.
D5. Does having purchased Angmar give Premium access?
-Yes, the box or digital purchase of The Lord of the Rings Online: The Shadows of Angmar gives Premium status. This also applies to any complete purchases that included Angmar access (Moria Complete, Mirkwood Complete).
-Existing or past players who only created Free trial accounts will not receive Premium status at launch this fall.
D6. What areas and quests are included with Angmar? (The FAQ notes Ered Luin, Shire, Bree-land are free, and Eriador is available for VIP).
-All quests in The Shire, Ered Luin, and Bree-land are available to all players.
-All landscape areas that were launched with The Lord of the Rings Online: The Shadows of Angmar are open to free players, as are all regions opened as part of book releases leading up to the launch of The Lord of the Rings: Mines of Moria. Those areas are as follows: Lone-lands, North Downs, Trollshaws, Misty Mountains, Angmar, Evendim, Forochel, and Eregion. While free players can explore and kill monsters in these areas they cannot complete the side quests contained there without first purchasing the Quest Packs for those areas.
-All players will also have full access to the Epic Story (Volume 1, Books 1 – 15), crafting and class quests up to level 50.
-In order to access Moria or Mirkwood, all players (free, premium or VIP) will need to first purchase the expansion packs to gain access to this content.
D7. What areas and quests are included with Moria?
-When a player purchases the Mines of Moria Expansion they immediately unlock all the quests and areas within Moria, Dimril Dale and Lothlorien for access; including all instances related to the areas and the Epic Story for (Volume 2, Books 1 – 8).
-They also receive 2 character slots, access to Legendary Items and the Rune-keeper and Warden classes.
-Their level cap is increased to 60.
D7.1 Moria and Tier 6 Crafting
At this time, Tier 6 crafting is only included with the purchase of Moria. Interest in the ability to purchase Tier 6 Crafting separately has been passed along.
D8. What areas and quests are included with Mirkwood?
-When a player purchases the Siege of Mirkwood expansion they immediately unlock all the quests and areas within Mirkwood; including all instances related to the area and the beginning of the Epic Story (Volume 2, Book 9 and Volume 3).
-They also receive access to the full suite of Skirmishes that became available with Mirkwood.
-Their level cap is increased to 65.
D9. Adventurer's Pack
-If you have purchased the Adventurer's pack, you keep the character slots and shared bank space.
D10. Free (After Free Play Launch)
In order to have a free account, you can use a previous, non-upgraded trial/guest/referral subscription. You can also create a new free subscription.
D11. Premium (After Free Play Launch)
In order to be Premium, you need to have purchased something with real world money at some point. This includes points purchases, box or digital copies of the game or subscription fees (paid prior to or after the launch of Free Play).
D12. VIP (After Free Play Launch)
In order to be VIP you need to be currently subscribed to the game, using a credit card or game cards as payment.
Any current subscribers who continue to keep an active subscription (including Lifetime subscriptions) are VIP.
D13. Trait Slots (VIP to Premium)
For any current subscriber or VIP, if you downgrade to Premium you keep all trait slots on characters played during the time you subscribed. You will not lose any trait slots or have them un-slotted when you downgrade, regardless of the level of the character when you downgrade. This does includes traits that your character hasn't reached the level for yet.
After you downgrade to Premium, any new (or un-played) characters will not have access to additional trait slots.
D14. Auctions (VIP to Premium)
If you downgrade to Premium from VIP you will lose your auction slots. However, any auctions currently in those slots will stay up until they expire or are purchased. After which they will be returned as normal or the game money sent as normal.
D15. Quests(VIP to Premium)
If you downgrade to Premium from VIP, you can complete any quests you are currently on (quests in your journal) even if it is not one that you would normally have access to with the areas unlocked on your account. You can only start other quests in the area or chain if you have access to the applicable area with your Premium status (it is included free, you've purchased the pack that includes the area, etc).
D15.1 Instances (VIP to Premium)
Some Quest Packs include Instances. Information about exactly what is included with each should be listed in the store description.
D16. Deeds (VIP to Premium)
Any Deeds that you are currently in the middle of earning, you can continue. However, you won't be able to start on the next Deed if you have downgraded, and not bought the area that the deed is associated with.
D17. Rep(utation) (VIP to Premium, Premium & Free)
Any rep you have earned, you keep.
The ability to earn more rep is dependent on the available method(s) of earning rep, which may include turn ins and quests (in some cases account status may change quest availability, see D15, and/or area availability). Most reps can be earned in some way without the purchase of areas or upgrades, however many more opportunities are available once an area is unlocked, and the included quests and NPCs accessible. As noted in D15, if you are already mid quest, you can complete that quest, regardless of account status.
D18. Customer Service Availability - Free & Premium
For Free players, and Premium players outside of the 30 day window, In-game support is limited to spam/harassment reports (right click on the name) and stuck support (using the /stuck command).
Account and Tech support is available for all players, regardless of status.
D19. Monthly VIP Points
Monthly VIP points will be granted at the beginning of the month, within 2-3 days of the successful payment (or monthly anniversary for multi-month and Lifetime subscriptions).
D20. Rest XP (Free and Premium)
Free and Premium players do not earn Rest XP.
D20.1 Rest XP (VIP to Premium)
If an account is downgraded from VIP to Premium, you stop earning new Rest XP as Premium. You can still use existing Rest XP, but can’t earn any more unless you upgrade to VIP again.
D21. Chat Restrictions (Free)
Free players can send tells to a unique character within a 30 second interval, with some small limits on how often you can send. Basically, once a free player sends a tell to another character, they can’t send tells to any other players for the next 30 seconds.* Please do note that there are other ways (besides tells) to talk to other players.
These restrictions are in place to protect all of our players and the game experience, and prevent spam and third party abuse.
D21.1 Chat Restrictions (Premium)
Premium players do have limits on chat, but they are not as strict as the free restrictions. The time limits are not as restrictive, and you can talk to several players at once. Please do note that there are other ways (besides tells) to talk to other players.
D21.2 Chat Restrictions (VIP)
No restrictions. Chat as you like!
D21.3 Chat Restrictions (VIP to Premium)
Players who downgrade from VIP are subject to the same Premium restrictions (as far as chat) as players who have never been VIP.
D22. Mail & Trade Restrictions (Free)
Free players have mail restrictions similar to Free chat restrictions.* Free players cannot mail away or trade away gold. Free players can receive gold in trade or in the mail (subject to the gold cap). Most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.1 Mail & Trade Restrictions (Premium)
Premium players do have limits on mail, but they are not as strict as the free restrictions. The time limits are not as restrictive, and you can mail to several players within a short period. Premium players can send and receive gold by mail (subject to the gold cap).
Premium players do not have trade restrictions. They do have the ability to send or receive gold by trade (subject to the gold cap).
Most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.2 Mail & Trade Restrictions (VIP)
No restrictions. Mail and trade as you like! Please note that most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.3 Mail & Trade Restrictions (VIP to Premium)
Players who downgrade from VIP are subject to the same Premium restrictions (as far as mail & trade) as players who have never been VIP.
LOTRO Store
S1. LOTRO Store Availablility "Let your fingers do the walking"
The LOTRO Store can only be viewed from within the game.
S2. No Refunds
All store purchases are final and non-refundable. This is true in Beta, and will be true on live. Be sure you really want the points or item you have selected.
S3. Purchases and Downgrades
Anything that you explicitly purchase with gold or Turbine points (things that aren't included with VIP) you keep if you downgrade. Any expansions, bank slots, etc. you'll be able to keep, even if you downgrade.
S4. Points Exchanges for Non-Store Items, Favors, etc.
All your golds are belong to us!!!!!!!Aka "Please ban me."
Let me start by reminding everyone that the exchange of in-game items or money for real world items, money or consideration is a violation of the Terms of Service and Code of Conduct, and can result in disciplinary action. Using Point Codes (or other non-currency items with real world value) to buy gold or in-game items is considered a violation of this portion of the ToS and CoC. Turbine does take this very seriously, to help keep the economy balanced. Seriously, you can ask in game (carefully) about what happens.
Turbine points cannot be moved between subscriptions or accounts. The sale of LOTRO Store items for in-game gold or items isn't something that is intended and certainly not something that is supported by Turbine. There is no protection for the seller or the buyer if anything suspect takes place and this type of activity may also result in disciplinary action. This applies to everything available in the store, including expansions, items, and so on.
S5. Currency Cap
The "Currency Cap" item only removes the cap on the currency. It does not change any other currency restrictions, like trading.
Monthly VIP Points
M1. Coming Soon.......
If you have questions about your account, forum account, need technical assistance or any other support options, please feel free to review this post for the best contact options.
- Versions -
8/20 - Stuck!
Many of these questions were originally asked by Beta players, and answered in a Beta sticky. Thanks guys for all your help testing and the great questions!
General Information
1. Supported Browsers
Please be sure you're using IE 6, 7 (or 8 in Compatibility Mode) or Firefox 2 or higher when viewing any Turbine websites, especially if you're submitting information. We do not officially support any other browsers.
2. Will my Beta characters/points/purchases move to the live servers when F2P launches?
-What happens in Beta, stays in Beta. Beta characters, and items, perks, points, etc earned during the Beta will NOT be transferred to the live servers. (It’s not just the NDA.) ;)
-However, you can upgrade a Beta subscription and keep the Account name and associated forum name. If you have any questions about the upgrade process, or need help, please contact the Account Management department and they will be happy to help. They can also assist if you would like to play an old (live) account but can't remember your login information.
3. Product Key vs Point Code - Bad Key! No cookie!
If you're having trouble adding a Point Code, first be sure it is a Point Code and not a Key. They are not interchangeable (though they both have 25 characters). Keys can be used to upgrade accounts on the Account Management website. Point codes can be used to add points to a subscription through the LOTRO Store.
4. Codemasters/European Characters
The EU servers, characters, etc are completely separate. Please contact Codemasters for any questions about the EU servers.
Payment Options for Points & VIP
P1. Credit = Credit or Debit or Pre-Paid
We accept credit, debit and pre-paid cards with Visa, MasterCard, American Express and Discover logos on them (more information about "credit" cards can be found in this Account Management sticky). These can be used for VIP/subscription time or points purchases.
P2. Game Time Cards
We accept Game Time Cards for VIP/Subscription time. VIP time from a Game Card is identical to VIP time from a credit card.
P3. Point Cards - Ultimate Game Cards and Turbine Point Cards
We will be accepting Ultimate Game Cards and Turbine Point Cards for points once Free Play goes live. These should be available for purchase in local stores where you can buy video games and other gift/gaming cards. Ultimate Game Cards can also be purchased digitally. Please note that Ultimate Game Cards are not managed by Turbine, though they are a valid option to purchase Turbine Points.
P3.1. Product Key vs Point Code - Bad Key! No cookie!
If you're having trouble adding your key, first be sure it is a KEY not a Point Code. They are not interchangeable (though they both have 25 characters). If you get an error saying the key is in use or not valid, then check and see if your "Game Version History" on the right side of your blue/black LOTRO subscription area has "Lord of the Rings Online™ Beta" access listed. If it does, then your key is already attached!
P4. Product Keys, Free Time and Upgrades
If a product key includes 30 days of play time, those 30 days count as VIP access. Please note that many, but not all types of keys include play time. If the key does include an upgrade, but no time, it won't include any VIP access.
If a product key does give 30 days, the account will be full VIP during that time, and will downgrade to Premium automatically at the end, the same way any other VIP account will downgrade to Premium, unless a subscription plan is selected. This includes the same perks such as the trait and riding access noted above, the monthly VIP points, etc.
Product keys can be used to upgrade accounts, even Beta or Trial accounts. If they include time, that will be added when the key is applied for the upgrade. Only one key of a specific type can be added to an account. Keys can't be used to add time if it isn't also applying an upgrade. There are some restrictions about adding keys that might be considered a downgrade (adding an Angmar key to a Moria trial). If you have any problems when trying to upgrade, please contact the Account Management department.
P4. Non-Turbine payments: Codemasters, etc.
Non-Turbine product keys and Game Cards can NOT be used with the Turbine system for Free Play or VIP access. This includes Codemasters product keys and Game Cards. The billing systems are different, and the keys/codes are not transferable. For information about other servers and payment options, please see the official website for contact information. For European server questions, please contact Codemasters.
VIP vs Premium
D1. Downgrade Possibilities
Once your account is upgraded to Premium, that is the minimum status it can have. If it is upgraded to Premium, it will never downgrade to Free. If it is upgraded to VIP, you can un-subscribe and have Premium access (but won't ever go back to Free).
D1.1 "Types" of Premium
There is only one type of Premium. However, individual characters can have increased access if the account was previously VIP or subscribed prior to the launch of Free play.
D1.2 Subscriber = VIP
A Previous subscriber will be treated exactly the same as someone who downgrades from VIP. VIP is just another way of describing a subscriber.
D2. Gold Cap (VIP to Premium)
If you downgrade from VIP to Premium, the gold cap is permanently removed for any characters that you log into while you are VIP. Any characters that you don't log into, or characters created after you downgrade will have the Premium cap.
D2.1 Gold Restrictions (Free to Premium)
Only Free accounts are restricted about moving gold between characters on the same subscritpion. Premium and VIP accounts can move gold between characters on the same subscription.
D3. Storage Space (VIP to Premium)
If you downgrade from VIP to Premium, only characters active while the account is VIP will have 5 bags. Any characters that you don't log into, or characters created after you downgrade will have 3 bags.
D4. Riding (VIP to Premium)
If you have the riding skill for a character then you keep riding, even if you downgrade to Premium. Characters that do not gain the riding skill while VIP, or characters created after you downgrade do not have that skill.
D5. Does having purchased Angmar give Premium access?
-Yes, the box or digital purchase of The Lord of the Rings Online: The Shadows of Angmar gives Premium status. This also applies to any complete purchases that included Angmar access (Moria Complete, Mirkwood Complete).
-Existing or past players who only created Free trial accounts will not receive Premium status at launch this fall.
D6. What areas and quests are included with Angmar? (The FAQ notes Ered Luin, Shire, Bree-land are free, and Eriador is available for VIP).
-All quests in The Shire, Ered Luin, and Bree-land are available to all players.
-All landscape areas that were launched with The Lord of the Rings Online: The Shadows of Angmar are open to free players, as are all regions opened as part of book releases leading up to the launch of The Lord of the Rings: Mines of Moria. Those areas are as follows: Lone-lands, North Downs, Trollshaws, Misty Mountains, Angmar, Evendim, Forochel, and Eregion. While free players can explore and kill monsters in these areas they cannot complete the side quests contained there without first purchasing the Quest Packs for those areas.
-All players will also have full access to the Epic Story (Volume 1, Books 1 – 15), crafting and class quests up to level 50.
-In order to access Moria or Mirkwood, all players (free, premium or VIP) will need to first purchase the expansion packs to gain access to this content.
D7. What areas and quests are included with Moria?
-When a player purchases the Mines of Moria Expansion they immediately unlock all the quests and areas within Moria, Dimril Dale and Lothlorien for access; including all instances related to the areas and the Epic Story for (Volume 2, Books 1 – 8).
-They also receive 2 character slots, access to Legendary Items and the Rune-keeper and Warden classes.
-Their level cap is increased to 60.
D7.1 Moria and Tier 6 Crafting
At this time, Tier 6 crafting is only included with the purchase of Moria. Interest in the ability to purchase Tier 6 Crafting separately has been passed along.
D8. What areas and quests are included with Mirkwood?
-When a player purchases the Siege of Mirkwood expansion they immediately unlock all the quests and areas within Mirkwood; including all instances related to the area and the beginning of the Epic Story (Volume 2, Book 9 and Volume 3).
-They also receive access to the full suite of Skirmishes that became available with Mirkwood.
-Their level cap is increased to 65.
D9. Adventurer's Pack
-If you have purchased the Adventurer's pack, you keep the character slots and shared bank space.
D10. Free (After Free Play Launch)
In order to have a free account, you can use a previous, non-upgraded trial/guest/referral subscription. You can also create a new free subscription.
D11. Premium (After Free Play Launch)
In order to be Premium, you need to have purchased something with real world money at some point. This includes points purchases, box or digital copies of the game or subscription fees (paid prior to or after the launch of Free Play).
D12. VIP (After Free Play Launch)
In order to be VIP you need to be currently subscribed to the game, using a credit card or game cards as payment.
Any current subscribers who continue to keep an active subscription (including Lifetime subscriptions) are VIP.
D13. Trait Slots (VIP to Premium)
For any current subscriber or VIP, if you downgrade to Premium you keep all trait slots on characters played during the time you subscribed. You will not lose any trait slots or have them un-slotted when you downgrade, regardless of the level of the character when you downgrade. This does includes traits that your character hasn't reached the level for yet.
After you downgrade to Premium, any new (or un-played) characters will not have access to additional trait slots.
D14. Auctions (VIP to Premium)
If you downgrade to Premium from VIP you will lose your auction slots. However, any auctions currently in those slots will stay up until they expire or are purchased. After which they will be returned as normal or the game money sent as normal.
D15. Quests(VIP to Premium)
If you downgrade to Premium from VIP, you can complete any quests you are currently on (quests in your journal) even if it is not one that you would normally have access to with the areas unlocked on your account. You can only start other quests in the area or chain if you have access to the applicable area with your Premium status (it is included free, you've purchased the pack that includes the area, etc).
D15.1 Instances (VIP to Premium)
Some Quest Packs include Instances. Information about exactly what is included with each should be listed in the store description.
D16. Deeds (VIP to Premium)
Any Deeds that you are currently in the middle of earning, you can continue. However, you won't be able to start on the next Deed if you have downgraded, and not bought the area that the deed is associated with.
D17. Rep(utation) (VIP to Premium, Premium & Free)
Any rep you have earned, you keep.
The ability to earn more rep is dependent on the available method(s) of earning rep, which may include turn ins and quests (in some cases account status may change quest availability, see D15, and/or area availability). Most reps can be earned in some way without the purchase of areas or upgrades, however many more opportunities are available once an area is unlocked, and the included quests and NPCs accessible. As noted in D15, if you are already mid quest, you can complete that quest, regardless of account status.
D18. Customer Service Availability - Free & Premium
For Free players, and Premium players outside of the 30 day window, In-game support is limited to spam/harassment reports (right click on the name) and stuck support (using the /stuck command).
Account and Tech support is available for all players, regardless of status.
D19. Monthly VIP Points
Monthly VIP points will be granted at the beginning of the month, within 2-3 days of the successful payment (or monthly anniversary for multi-month and Lifetime subscriptions).
D20. Rest XP (Free and Premium)
Free and Premium players do not earn Rest XP.
D20.1 Rest XP (VIP to Premium)
If an account is downgraded from VIP to Premium, you stop earning new Rest XP as Premium. You can still use existing Rest XP, but can’t earn any more unless you upgrade to VIP again.
D21. Chat Restrictions (Free)
Free players can send tells to a unique character within a 30 second interval, with some small limits on how often you can send. Basically, once a free player sends a tell to another character, they can’t send tells to any other players for the next 30 seconds.* Please do note that there are other ways (besides tells) to talk to other players.
These restrictions are in place to protect all of our players and the game experience, and prevent spam and third party abuse.
D21.1 Chat Restrictions (Premium)
Premium players do have limits on chat, but they are not as strict as the free restrictions. The time limits are not as restrictive, and you can talk to several players at once. Please do note that there are other ways (besides tells) to talk to other players.
D21.2 Chat Restrictions (VIP)
No restrictions. Chat as you like!
D21.3 Chat Restrictions (VIP to Premium)
Players who downgrade from VIP are subject to the same Premium restrictions (as far as chat) as players who have never been VIP.
D22. Mail & Trade Restrictions (Free)
Free players have mail restrictions similar to Free chat restrictions.* Free players cannot mail away or trade away gold. Free players can receive gold in trade or in the mail (subject to the gold cap). Most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.1 Mail & Trade Restrictions (Premium)
Premium players do have limits on mail, but they are not as strict as the free restrictions. The time limits are not as restrictive, and you can mail to several players within a short period. Premium players can send and receive gold by mail (subject to the gold cap).
Premium players do not have trade restrictions. They do have the ability to send or receive gold by trade (subject to the gold cap).
Most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.2 Mail & Trade Restrictions (VIP)
No restrictions. Mail and trade as you like! Please note that most items can be mailed or traded, however any item restrictions are based on the item in question (i.e. character bound items cannot be traded or mailed).
D22.3 Mail & Trade Restrictions (VIP to Premium)
Players who downgrade from VIP are subject to the same Premium restrictions (as far as mail & trade) as players who have never been VIP.
LOTRO Store
S1. LOTRO Store Availablility "Let your fingers do the walking"
The LOTRO Store can only be viewed from within the game.
S2. No Refunds
All store purchases are final and non-refundable. This is true in Beta, and will be true on live. Be sure you really want the points or item you have selected.
S3. Purchases and Downgrades
Anything that you explicitly purchase with gold or Turbine points (things that aren't included with VIP) you keep if you downgrade. Any expansions, bank slots, etc. you'll be able to keep, even if you downgrade.
S4. Points Exchanges for Non-Store Items, Favors, etc.
All your golds are belong to us!!!!!!!Aka "Please ban me."
Let me start by reminding everyone that the exchange of in-game items or money for real world items, money or consideration is a violation of the Terms of Service and Code of Conduct, and can result in disciplinary action. Using Point Codes (or other non-currency items with real world value) to buy gold or in-game items is considered a violation of this portion of the ToS and CoC. Turbine does take this very seriously, to help keep the economy balanced. Seriously, you can ask in game (carefully) about what happens.
Turbine points cannot be moved between subscriptions or accounts. The sale of LOTRO Store items for in-game gold or items isn't something that is intended and certainly not something that is supported by Turbine. There is no protection for the seller or the buyer if anything suspect takes place and this type of activity may also result in disciplinary action. This applies to everything available in the store, including expansions, items, and so on.
S5. Currency Cap
The "Currency Cap" item only removes the cap on the currency. It does not change any other currency restrictions, like trading.
Monthly VIP Points
M1. Coming Soon.......
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- Versions -
8/20 - Stuck!