Hey guys,
We are aware of a few issues with the billing system since the updates during the past few weeks. We're working to resolve all of these issues. There are a few of them that can actually be resolved via the forums. Please note that this is an exception, generally account specific issues cannot be fixed via the forums.
GTCs
In most cases, GTCs can be successfully added to an active subscription without issue.
There are GTCs that give an error which notes that the Game Card is not valid. If this is the case, please contact the Account Management department and they will be happy to assist you. If you call, be sure to have the GTC ready, and if you submit a web form, be sure to include the code.
Please note if the card starts with GTC that you should ignore those 3 characters.
If the code has any "O" or "0" ( O as in Orange or Zero) please enter them as a "Q" instead (like Queen).
GTCs can not be used in the Product Key field.
If you apply a GTC to an inactive account, and it does not add any time to the account, please post here (if you are able to do so). Please be sure to post with the forum login associated with the account that wasn't properly updated. Please do NOT post your username for your security.
If you can’t post, please contact the Account Management department. You can call or submit a web form. Information for both is in my signature.
Product Key Additions
In most cases, product keys can be successfully added (including any included play time) to active subscriptions. They can also be used to create new subscriptions.
There is an issue at this time where the billing system will allow you to add a product key to a non-active account. However, if there is any play time included it may not be added to the account. If you experience this issue, please post here (if you are able to do so). Please be sure to post with the forum login associated with the account that wasn't properly updated. Please do NOT post your username for your security.
If you can’t post, please contact the Account Management department. You can call or submit a web form. Information for both is in my signature.
Please ONLY post here if you have one of these specific issues. If you are receiving a different error or have a different problem, I CANNOT assist in this thread. Continued non-related posts will result in this thread being closed and all players having to contact Account Management for assistance with this issue.
We are aware of a few issues with the billing system since the updates during the past few weeks. We're working to resolve all of these issues. There are a few of them that can actually be resolved via the forums. Please note that this is an exception, generally account specific issues cannot be fixed via the forums.
GTCs
In most cases, GTCs can be successfully added to an active subscription without issue.
There are GTCs that give an error which notes that the Game Card is not valid. If this is the case, please contact the Account Management department and they will be happy to assist you. If you call, be sure to have the GTC ready, and if you submit a web form, be sure to include the code.
Please note if the card starts with GTC that you should ignore those 3 characters.
If the code has any "O" or "0" ( O as in Orange or Zero) please enter them as a "Q" instead (like Queen).
GTCs can not be used in the Product Key field.
If you apply a GTC to an inactive account, and it does not add any time to the account, please post here (if you are able to do so). Please be sure to post with the forum login associated with the account that wasn't properly updated. Please do NOT post your username for your security.
If you can’t post, please contact the Account Management department. You can call or submit a web form. Information for both is in my signature.
Product Key Additions
In most cases, product keys can be successfully added (including any included play time) to active subscriptions. They can also be used to create new subscriptions.
There is an issue at this time where the billing system will allow you to add a product key to a non-active account. However, if there is any play time included it may not be added to the account. If you experience this issue, please post here (if you are able to do so). Please be sure to post with the forum login associated with the account that wasn't properly updated. Please do NOT post your username for your security.
If you can’t post, please contact the Account Management department. You can call or submit a web form. Information for both is in my signature.
Please ONLY post here if you have one of these specific issues. If you are receiving a different error or have a different problem, I CANNOT assist in this thread. Continued non-related posts will result in this thread being closed and all players having to contact Account Management for assistance with this issue.