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Why don't tickets EVER get resolved?

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+Bletchley+ tells you, 'I do apologize, but we are unable to force a chest to open. I recommend that you submit a bug report for this issue to be reviewed further.'

It has happened on multiple occasions that a chest has bugged in an instance and the GM's can NEVER do anything. The bug reports are bugged as well so that option is out.

/frustration

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