This is a visual guide to upgrading your U.S. Free To Play account with a U.S. version Mines of Moria retail box (either Complete Edition or Collectors Edition).
Your Mines of Moria Product Key can be found in a blue pamphlet inside your game box. This one is from the Complete Edition, so a Collectors Edition might look different.
http://i.imgur.com/PztEj.jpg
For more pics of the Mines of Moria Complete Edition box, see my other post:
Mines of Moria Complete Edition Box Pics
***TUTORIAL STARTS HERE***
Click the image links for screenshots of each step.
1. Go to:
https://myaccount.turbine.com/
2. DO NOT put your key in the top box. Instead, log in below in the "Manage Turbine Account" section.
http://imgur.com/e4elm.png
3. Enter your Mines of Moria Key in the "Activate Product Key" section and click the "Submit" button. (DO NOT click "Upgrade Now!")
http://imgur.com/ouQoi.png
4. Click "Yes" when asked "Would you like to upgrade your current subscription?"
http://imgur.com/RAf6s.png
5. Payment Method: Select "GAME CARD OR OTHER PAYMENT METHODS" if you don't plan to subscribe now with a credit card. (If you do want to pay extra for a subscription now, go ahead and enter that info.)
http://imgur.com/BIrPX.png
6. Under "Game Card" check the box that says "I don't have one right now, I will enter one later." At the bottom, check the box "I agree..." Click the "Submit" button. (Note that the Subscription Terms and Conditions says "Your purchase entitles you to 30 days of free game play." This means 30 days VIP game time.)
http://imgur.com/FvWV4.png
7. Done. Your screen should look like this. It says "You will not be billed by Turbine, Inc." In your LOTRO Subscriptions section it should say "VIP" in the upper right corner. Next Billing Date should be 30 days from today (or the date you add the code). Game Version History should show at least: Mines of Moria Standard and Shadows of Angmar Standard.
http://imgur.com/0sift.png
If you have any problems activating the product key or getting the VIP game time applied to you account, contact customer support.
Account Management Email Form
Account Management Phone Support: (781) 407-4020
Monday - Friday from 12:00 noon -8:45 pm Eastern
More support discussion here:
GTC and Product Key Issues with Resubscription
Your Mines of Moria Product Key can be found in a blue pamphlet inside your game box. This one is from the Complete Edition, so a Collectors Edition might look different.
http://i.imgur.com/PztEj.jpg
For more pics of the Mines of Moria Complete Edition box, see my other post:
Mines of Moria Complete Edition Box Pics
***TUTORIAL STARTS HERE***
Click the image links for screenshots of each step.
1. Go to:
https://myaccount.turbine.com/
2. DO NOT put your key in the top box. Instead, log in below in the "Manage Turbine Account" section.
http://imgur.com/e4elm.png
3. Enter your Mines of Moria Key in the "Activate Product Key" section and click the "Submit" button. (DO NOT click "Upgrade Now!")
http://imgur.com/ouQoi.png
4. Click "Yes" when asked "Would you like to upgrade your current subscription?"
http://imgur.com/RAf6s.png
5. Payment Method: Select "GAME CARD OR OTHER PAYMENT METHODS" if you don't plan to subscribe now with a credit card. (If you do want to pay extra for a subscription now, go ahead and enter that info.)
http://imgur.com/BIrPX.png
6. Under "Game Card" check the box that says "I don't have one right now, I will enter one later." At the bottom, check the box "I agree..." Click the "Submit" button. (Note that the Subscription Terms and Conditions says "Your purchase entitles you to 30 days of free game play." This means 30 days VIP game time.)
http://imgur.com/FvWV4.png
7. Done. Your screen should look like this. It says "You will not be billed by Turbine, Inc." In your LOTRO Subscriptions section it should say "VIP" in the upper right corner. Next Billing Date should be 30 days from today (or the date you add the code). Game Version History should show at least: Mines of Moria Standard and Shadows of Angmar Standard.
http://imgur.com/0sift.png
If you have any problems activating the product key or getting the VIP game time applied to you account, contact customer support.
Account Management Email Form
Account Management Phone Support: (781) 407-4020
Monday - Friday from 12:00 noon -8:45 pm Eastern
More support discussion here:
GTC and Product Key Issues with Resubscription